Filtasca Privacy Policy

This Policy explains how Filtasca Technology Limited (“Filtasca”, “we”, “us” or “our”) handles personal information when people create accounts, use a Filtasca workspace, receive Filtasca communications or interact with our support channels.

1. Information we may collect

• Account information such as name, work email, login details and account security information.
• Business information such as business name, country, contact details, branding, services and workspace settings.
• Workspace data entered by authorised users, including customer, project, finance, employee, payroll and communication records.
• Subscription and payment metadata, such as plan, billing cycle, payment reference and payment status. Payment-card details may be handled directly by an authorised payment provider rather than stored by Filtasca.
• Technical and security information such as IP address, session data, timestamps, browser/device information, login events and audit logs.
• Support and communication records when you contact us or use Filtasca’s communication features.

2. Why we use information

We use information to create and secure accounts, provide requested features, process subscriptions, deliver notifications, maintain tenant isolation, prevent abuse, troubleshoot problems, improve the service, keep audit records, comply with legal obligations and communicate about the product.

3. Business workspace data

Where a business uses Filtasca to manage information about its own customers, employees or other persons, that business is responsible for deciding why that information is entered and ensuring that it has appropriate authority to process it. Filtasca processes that information to provide the service and follow authorised workspace instructions.

4. How information is shared

We may use trusted service providers for infrastructure, email delivery, payments, security, communications, analytics or support. They receive only the information reasonably necessary for their role and are expected to protect it appropriately. We may also disclose information where required by law, to protect rights or security, or in connection with a legitimate corporate transaction.

Filtasca does not sell personal information to advertisers.

5. International processing

Some service providers may process information outside Nigeria. Where information is transferred across borders, we take reasonable steps to use appropriate safeguards required by applicable data-protection law.

6. Security

Filtasca uses technical and organisational controls designed to protect information, including authenticated access, tenant-scoped records, role-based permissions, session controls and audit logging where supported. No online system can guarantee absolute security, so users should also protect passwords, devices and authorised access.

7. Retention

We retain information for as long as reasonably necessary to provide the service, maintain legitimate business and security records, comply with legal obligations, resolve disputes and enforce agreements. Retention periods may differ by data type, workspace status and applicable legal requirements.

8. Your choices and rights

Depending on applicable law and your relationship with the relevant workspace, you may have rights to request access, correction, deletion, restriction, objection, portability or other action concerning personal information. Requests involving data controlled by a business workspace may need to be directed to that business first.

9. Cookies and sessions

Filtasca uses essential cookies or similar session technologies to keep users signed in, protect accounts and maintain secure application state. Additional technologies may be introduced only where reasonably necessary for product, security or analytics purposes.

10. Children

Filtasca is a business software service and is not designed as a consumer service for children. Workspace administrators should not create accounts for persons who are not legally permitted to use the service.

11. Changes to this Policy

We may update this Policy as the service, our operations or legal requirements change. Material changes will be communicated through the platform, email or another reasonable channel.

12. Contact

Privacy questions or requests may be sent through Filtasca’s official support or contact channel as published in the platform or on Filtasca’s official website.